Sediada na cidade de São Leopoldo – RS, a Rede Industrial conta com sua Central de Atendimento e Suporte Técnico, altamente qualificada, atuando no atendimento contínuo de todos os clientes e usuários dos produtos e serviços. Também na sede, está localizada a Central Comercial SIGMA e a Central de Marketing e Divulgação, que atuam focadas nas ações de marketing, publicidade e atendimento comercial aos clientes.
Navigating Yukon Gold Casino: A User-Friendly Experience
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Game Selection: An Extensive Array of Yukon Gold Casino’s Finest Titles
Navigating Yukon Gold Casino: A User-Friendly Experience
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A Rede Industrial também possui filiais nas seguintes localidades: Presidente Lucena – RS, São Paulo – SP, Belém – PA e no estado da Bahia. Contamos com um grupo de colaboradores (Consultores e Desenvolvedores), que atuam no modelo home-office em diversas cidades brasileiras, trabalhando constantemente no atendimento in loco ou remoto, no desenvolvimento de novos recursos do SIGMA, prestando serviços de assessoria técnica aos nossos clientes. Toda essa estrutura de atendimento só é possível pela utilização das ferramentas e recursos web, sendo eles:
Callcenter / PABX Virtual – trabalhamos com uma central telefônica virtual, através de um número, todos os setores da empresa, são contatados por ramais.
Sistema de Abertura de Tickets online – disponibilizamos uma estrutura de atendimento online, para que sejam abertos tickets / chamados para oferecer suporte técnico e comercial, de forma que os chamados são acompanhados pelos clientes de qualquer lugar. Essa ferramenta, possibilitou organização e qualidade no atendimento.
Atendimento Online – em horário comercial, dois atendentes dos setores Comercial e Suporte Técnico para oferecer atendimento online aos clientes.
Cloud Computing – fazemos uso de dois servidores (Data Centers), e sites de centralização de documentação, que integram todas as atividades de suporte técnico, desenvolvimento (programação), comercial e administrativo. Permitindo assim, agilidade e eficiência no trabalho, possibilitando aos consultores, técnicos e programadores, em atendimento in loco, o acesso a servidores na execução das tarefas gerando precisão e aumento de produtividade.
A REDE INDUSTRIAL deseja oferecer um atendimento diferenciado e comprometido a seus clientes e parceiros, na prestação de seus serviços através, da agilidade, eficiência, facilidade e segurança.
